Stay close to the client.
I manage ongoing accounts, address concerns, and make sure clients know what is happening and what comes next.
Account management · Client success · Sales
Good relationships.
Work that gets done.
I help clients figure out what they need, turn it into a clear plan, and keep the work moving from the first conversation to the final walkthrough.
$1M+Sales generated in 2025
50+Commercial & residential accounts
50%Sales close rate
How I work
A point of contact.
A partner in the details.
My experience spans client-facing sales, field operations, and clinical support. Across each role, the job has been to understand the situation, communicate clearly, and follow through.
Make the scope clear.
I identify needs, develop estimates and proposals, and help clients choose a practical approach to their project.
Keep teams moving.
I coordinate schedules, resources, and multiple crews, while resolving issues that could affect timelines or quality.
Selected work
From a conversation
to a completed project.
Examples of the work I handle in account management, estimating, and operations at Potomac Lawn Professionals.
Account management & sales
Managing a growing book of business
Serving as the primary contact for more than 50 commercial and residential accounts, while identifying leads and developing new work.
What that involves
Understanding client priorities, preparing proposals, maintaining communication, and coordinating delivery with internal teams.
Results & responsibilities
Generated more than $1M in sales in 2025 with a 50% close rate. Managed project timelines, deliverables, and client communication from initiation through completion.
Estimating & project scoping
Turning site needs into a clear scope
Developing estimates for landscape improvements, drainage, planting, and ongoing maintenance based on the property and the client's priorities.
What that involves
Defining the work, documenting materials and quantities, clarifying exclusions, and giving clients a proposal they can understand.
Examples of project work
Drainage scopes involving buried downspouts, cleanouts, and discharge locations; planting plans with material quantities; and separate estimates when clients need to evaluate phases independently.
Operations & communication
Connecting clients and field teams
Coordinating day-to-day work across multiple crews and keeping schedules, resources, and client expectations aligned.
What that involves
Planning workflows, tracking progress, adjusting assignments, and addressing scope or scheduling issues as they arise.
Tools & approach
Use Service Autopilot for scheduling, documentation, project tracking, and team communication. Translate client requests into clear instructions crews can act on.
About me
A little more
about Michael.
I'm based in Northern Virginia and studied Health Administration and Policy at George Mason University. My career started in healthcare before I moved into account management, sales, and project coordination.
I enjoy working with people and having a hand in getting a project from an idea to a finished result. Outside of work, you'll usually find me climbing, biking, hiking, or snowboarding.
Experience
Built on
follow-through.
Potomac Lawn Professionals
Account Manager
Manage commercial and residential client relationships, develop proposals, and coordinate project operations across multiple crews. Work with leadership to scope new projects and keep delivery aligned with client expectations.
Stryker Corporation
Endoscopy Onsite Specialist
Provided real-time technical support for surgical equipment. Worked with operating room teams to prepare equipment, troubleshoot issues during procedures, and escalate complex problems to engineering.
Inova Fairfax Medical Campus
Anesthesia Technician
Prepared and maintained anesthesia equipment and supplies. Coordinated with clinical teams to support daily procedural schedules and maintained equipment checks and documentation.
Education
George Mason University
B.S. in Health Administration and Policy
Concentration in Management · December 2019
Beyond the day-to-day
Logistics, leadership & service
Coordinated student ski trips to Quebec for groups of 200+ students, including transportation, lodging, and daily activities. Also supported accreditation readiness at Inova Mount Vernon and volunteered on well-construction projects in Central America.
Let's connect
Looking for someone
who follows through?
I'm interested in account management, customer success, sales support, and project coordination roles.
Open to in-office, remote, and hybrid opportunities in DC, San Diego, LA, New York, and SLC.